Today Siri, Alexa, or Cortana have become our close friends. They set up an alarm, call friends, or arrange a meeting. They know many of our secrets. Technology has evolved a lot. Chatbots keep their role done perfectly. They virtually talk to us. They help us to find a solution to our problem quickly and make the process handy. Chatbots are already transforming many companies, organizations across the world and becoming more impactful as technology is evolving.
A chatbot is a software application that is used to perform an on-line chat conversation that could be via text or text-to-speech. It communicates with users in a back-and-forth, conversational way. All kinds of different businesses and organizations have started to use them. Apart from technical uses, they could also become our friends they do suggest or guide us; some of the advanced chatbots can also understand mood swings.
Introduction
Chatbot acts as a mediator between humans and machines. It is a conversation by a machine in human language. In the case of chatbot machine learning refers to the ability of a system to learn from its experiences. We can achieve this through natural language processing, or NLP. But it is only one of the ways to do it
To create a true general artificial intelligence, a chatbot or dialogue system, one must take care of:
- Accuracy
- Relevance
- Interesting
- Engaging
Applications
The applications of chatbots can be broadly divided into two kinds. The first category falls under informative, where the human expects the apt answer for his or her problem. The second category deals with keeping up a good conversation no lesser than a human. But, generally, for a business application, we need both kinds of in apt. Online customers feel the right support they need if their problems get sorted through chatbots.
The most important purpose of a chatbot is also the same. Sometimes FAQ (Frequently asked questions) can also keep up this job but chatbots can give the online customers the real feel of human assistance. Siri and Alexa are booming along lengths and breadths of the world for their outstanding performances. But, it would be very difficult to find a smartphone without Google assistant.
Technology behind chatbot
To start with the basic technology behind chatbots, one must consider
- Artificial intelligence(machine learning)
- Natural language processing
Some Chatbots are based on pre-set, Q&A scripts, where users only have the option to select buttons they can’t type themselves.
The other category of chatbots is based on Artificial Intelligence (AI) and Natural Language Processing (NLP). They involve machine learning (ML), part of AI, and also deep learning which could be applied to large datasets. These bots are highly intelligent and can learn by themselves over time to respond like a human and make them more users friendly.
The type one as mentioned earlier (i.e., based on Q&A and pre-set) is evolving by creating a good impact on business. They do save a lot of time but sometimes they may be different from what an individual expects. however, They are more basic and simple to build a kind of application as compared to type two.
They involve the most advanced technologies like AI, Deep Learning, and NLP. These also reduce the human need and keep on improving.
All about building chatbot
The process involved in building a chatbot is quite complicated, it involves many steps some of the important steps are
One must have apt as well as huge data to train a chatbot. Good interaction between users and chatbot can only be possible if the user finds it informative and apt this does require huge data.
In the next preprocessing step, the grammar must add into the machine learning. The chatbot must be able to auto-correct the user’s spelling mistakes. Fluency in python is necessary while designing the chatbot. Tensor flow, Node, and Express are in use as well.
chatbot’s use of well-advanced technologies, some issues cannot be solved and are directed to human staff. Chatbots help industries and organizations to reduce human labor work, instead, they can engage in a creative side.
Chatbots are evolving in healthcare industries; they are helping many patients as well as doctors. They also decrease human assistance by fixing appointments, checking the schedule, finding the required medications, locating health clinics, and finding medicines they need. Contemporarily during covid-19, many apps came into existence with Chabot.
Conclusion
Finally, we can conclude that catboats are beneficial to users as well as industries or organizations. Chabot’s are now getting better day by day, as they learn from their past experiences.
written by: Sarupya Polasi
Reviewed by: Shivani Yadav
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